About
This professional development course is designed for North Carolina adult care home administrators and supervisors to master the essentials of staff management. You will learn to set clear expectations, monitor performance, and address concerns through objective documentation and coaching. The curriculum emphasizes that accountability is a supportive leadership tool rather than punishment, ensuring staff receive proper training while meeting facility standards. By distinguishing between training, performance, and system-level problems, participants will be equipped to handle difficult feedback, implement effective performance improvement plans, and ensure resident safety through consistent and fair leadership practices.
You can also join this program via the mobile app. Go to the app